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FAQ

ORDERING QUESTIONS

1. Where can I order products?

We have moved our virtual store front to www.packablegears.com. Packable Gears is operated and managed by Techstyle so existing customers can be at ease when ordering online. You may order on-line at Packable Gears as a guest or registered users. Please take a look at the FAQ to obtain more information on how to place orders.

 


RETURNS & EXCHANGES QUESTIONS

1. What is your return / exchange policy?

Buy with confidence knowing our items are backed by our 100% Money Back Warrants. We warrant our products for a period of twelve (12) months from date of sale. The Limited Warranty covers manufacturing defects. We disclaim all other warranties and conditions, express or implied, including without limitation implied warranties or conditions of merchantability and fitness for a particular purpose. Our responsibility for warranty claims is limited to repair or replacement as set forth in our applicable warranty statement in effect on the date of sale. As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision. If for any reason our product fails to meet your expectations, we will refund 100% of the purchase price (within 7 days from your receipt of your order). At this point, we can only accept refunds, if you would like an exchange, you will need to return it to us and purchase the one you want to exchange online.

Return Policy

  • All returns must be unwashed, unworn or unused and in original packaging.
  • Hangtags must be attached to the merchandise.
  • All returns must be made within 7 days of the item's receipt.
  • Shipping is non-refundable.
  • Some restrictions may apply and are subject to a 15% restocking fee.
  • All garments are subject to inspection.

 

2. How to Return Merchandise?

A valid RA No. (Return Authorization Number) must be obtained before returning your merchandise. You can obtain your RA number by filling out our Return Authorization Form. Upon approval, customer service will issue a Return Authorization Number. Refunds will only be issued after a Return Authorization Number has been obtained.

Please print the RA no. on the outside of all returning parcels. Packages without a clearly marked, valid RA no. will be refused.

Please DO NOT remove the tag on the item. Once the tag is removed, Techstyle.ca will not accept the item for a return.

 

3. Can I return everything I purchase, including underwear?

General speaking, you can return all the merchandise you purchased online, except underwear. All underwear are not returnable due to hygienic reason as per Health Canada Regulations.

 

4. How should I ship my return and where do I ship my return?

Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return must include the RA number write on your package. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

The address you mail your return to us is:

2120 - 13700 Mayfield Place

Richmond, BC

V6V 2E4

 

5. When will my credit card be refunded?

Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 


 

OTHER QUESTIONS

1. Where can I find a store near me that carries your products?

Please visit our dealer locator page to find the nearest retail store that carries our products.

 

2. Are the products on the website the same as in the stores?

Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, visit our dealer locator page.

 

3What is your privacy policy?

We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. Please see our Privacy Statement for more detail